+ 254 734 127 495 / +254 705 078 186 info@aowsafaris.com

Terms & Conditions

Payment

Registration and booking for all our programs require a deposit of 40% at the time you book. The balance of the cost of your trip is to be paid earlier than 45 days prior to your arrival date in the low season; March through June, November to December 15th, and earlier than 60 days prior to your arrival date in the high season; December 15th through February and July through October. Payment in full is required when bookings are made within 45 days of arrival.

Cancellation and no show fee

Cancellations received by AOWSL 45 days prior to departure date are subject to no cancellation fee. Cancellation received less than 45 days prior to departure will be subject to the following cancellation fees:

45 – 30 days 25% of the tour cost
29 – 15 days 50% of the tour cost
14 – 0 days 100% of the tour cost

NB::
Please note that there is a minimal non-refundable administration fee for handling all the safari programs. This fee is 10% of the deposit.

Baggage Limit

The tour rate includes the transport and handling of ONE piece of luggage per person not exceeding a total of 38 pounds. Baggage is restricted to 1 standard size bag, about 1 foot x 0.75 foot x 1.5 feet while on safari due to space (on the aircraft and/or) in the van and road conditions. Most hotels have left luggage lockers for excess baggage.

Insurance

It is a condition of booking that one has adequate travel insurance cover plan from home for the entire duration of ones stay while in East Africa. This plan should be designed to provide financial protection in a number of circumstances such as unforeseen medical circumstances that force you to cancel or interrupt your safari, loss of delayed luggage, medical assistance and hospitalization.

Liability

AOWSL acts only as an agent of the passenger in all matters relating to tours and it accepts no responsibility for any personal illness, injury, death, accidents, delay, loss, damage or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including without limitations acts of negligence or breach of contract of any third party such as hotel, airline, who does supply any goods or services for the trip. AOWSL will not be responsible for any losses or expenses due to delay or change in schedule, overbooking of accommodations, fault of any third party sickness, weather, strikes, acts of God or for any other cause beyond its control. All such losses or expenses are to be borne and paid for by the passenger. The Kenyan, Tanzanian and Ugandan laws govern the passengers carried in its own vehicle and all claims are subject to the jurisdiction of the Kenyan, Tanzanian and Ugandan courts. Whilst every care is taken the company will not be held responsible for loss or damage to baggage, personal effects or valuables or currencies. The company reserves the right to employ sub-contractors for all or part of the services.

Unused services

Refunds will not be made for any missed tour service or unused portion of the program. Adjustments will not be made for unused sight seeing trips or meals. It is understood and agreed that refunds will not be made to passengers who do not complete the tour for any reason whatsoever.

Alterations to tours

AOWSL reserves the right to alter arrangements of the route or to cancel the operation of a scheduled tour should conditions necessitate. It also reserves the right to decline or retain any person as a member of any tour any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond its control.

Shopping

Attractive, inexpensive baskets, copper jewelry, batik cloth, beads, carvings, Kenya coffee and tea are all for sale in the shops and markets of Nairobi. Boutiques sell fine art and handicrafts, gemstones and jewelry, including a locally mined semiprecious stone called tanzanite. Most popular are items carved from wood, which range from small trinkets, such as animal head salad spoons and letter openers, to world-class ebony sculpture. Carved soapstone from napkin rings and candlesticks to complete chess sets, are also attractive.

Bags woven from sisal and baobab are available in myriad colors, sizes, styles and shapes much more artistic and unique than those reaching the US Market. East African artisans have responded to the increasing appreciation of tribal artifacts with a variety of stunning original pieces and faithful reproductions: drums, headrests, stools, shields, and beaded necklaces and belts from various parts of the region.

Some of the most prized pieces feature elaborately worked silver, malachite and amber beads. We suggest that you take all goods you purchase with you as shipping and duty cost may easily exceed the cost of the item. When purchasing large pieces, if you must have the items shipped, please note you are good to insure your shipment and that freight can run into many hundreds of dollars more expensive than the item price.

Disclaimer on shopping

Your purchase decision(s) is very personal. You must use your best judgment when deciding whether an item is worth the price being asked. Be especially careful when buying tanzanite, golden articles, animal skins, rugs, large carvings to ship. African Outback Wildlife Safaris Limited cannot be responsible for any purchases you make. It is only our duty and goal to identify and recommend to you shopping opportunities which highlight unique articles / quality locally produced products with good value.

However, we not responsible for the goods you buy, for any damages, delays or problems you may encounter with shipping your purchase(s). Please do not buy, if you are not sure of the item or if you are not sure of the vendor. You will only have yourself to blame, if you are not satisfied with what you have bought. Please make up your unassisted mind!

With this brief but very vital information, we believe you are now appropriately equipped to successfully travel with us!